Privacy policy
PRIVACY POLICY - Cay'lah Boutique
Last Updated: January 9, 2026
At Cay'lah Boutique ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit caylahboutique.com.
Information We Collect
Personal Information:
- Name, email address, phone number
- Billing and shipping addresses
- Payment information (processed securely through Shopify Payments)
- Order history and purchase details
Automatically Collected Information:
- IP address, browser type, device information
- Cookies and tracking technologies for site functionality and analytics
- Shopping behavior and preferences
How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Provide customer support
- Improve our website and shopping experience
- Send marketing communications (with your consent)
- Prevent fraud and ensure security
- Comply with legal obligations
SMS MARKETING PROGRAM
Consent to Receive Text Messages By providing your mobile number and opting in to our SMS program, you consent to receive promotional text messages from Cay'lah Boutique, including exclusive product drops, limited releases, and curated offers. Consent is not a condition of purchase. Message frequency varies based on your preferences and tier (Daily Drip, Flex Zone, Heat, or Grails updates).
What to Expect
- New arrival alerts and limited drop notifications
- Exclusive early access to Heat and Grails collections
- Personalized styling recommendations
- Order updates and shipping confirmations
- VIP-only promotions and events
Message frequency: Up to 8 messages per month. Message and data rates may apply.
Your Control
- Opt-Out: Reply STOP to unsubscribe at any time
- Help: Reply HELP for assistance or contact us at support@caylahboutique.com
- Update Preferences: Manage your subscription preferences through your account or by contacting our team
Platform & Data Security We use Klaviyo, a trusted SMS marketing platform, to deliver messages. Your mobile number is stored securely and will never be sold or shared with third parties for their marketing purposes. We retain your phone number for as long as you remain subscribed or as required by law.
Supported Carriers Our SMS program is available on major U.S. carriers including AT&T, T-Mobile, Verizon, Sprint, and others.
Questions? For questions about our SMS program, contact us at support@caylahboutique.com or review our full Terms of Service.
Information Sharing
We do not sell your personal information. We may share your data with:
- Shopify: Our e-commerce platform provider
- Payment Processors: To process transactions securely
- Shipping Partners: To fulfill and deliver your orders
- Authorized Suppliers: To fulfill orders from our supplier network
- Service Providers: For email marketing, analytics, and customer service
- Legal Authorities: When required by law
Data Security
We implement industry-standard security measures to protect your information, including SSL encryption for all transactions. However, no method of transmission over the internet is 100% secure.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal requirements)
- Opt-out of marketing communications
- Disable cookies through your browser settings
Cookies
We use cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can control cookie settings through your browser.
Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices.
Children's Privacy
Our website is not intended for children under 13. We do not knowingly collect information from children.
Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date.
Contact Us
For questions about this Privacy Policy or to exercise your rights, contact us at:
- Email: support@caylahboutique.com
- Phone: (504)422-0272