Pre-Order FAQ

 

What is a pre-order?

A pre-order is an order placed for an item that is not yet available for immediate shipment. Customers can reserve the item in advance, ensuring they receive it as soon as it becomes available.

How do I place a pre-order?

To place a pre-order, simply select the item you wish to purchase and follow the checkout process as you normally would. The item will be marked as a pre-order, and you will receive confirmation of your order via email.

When will my pre-ordered item ship?

Pre-ordered items will ship as soon as they are available. The estimated shipping date will be provided at the time of your order. Please note that shipping times may vary based on the item's availability.

Can I cancel my pre-order?

Yes, you can cancel your pre-order at any time before the item has shipped. To cancel, please contact our customer service team with your order details, and they will assist you with the cancellation process.

Will I be charged immediately for my pre-order?

Yes, you will be charged at the time of placing your pre-order. This ensures that your item is reserved for you and will be shipped as soon as it becomes available.

What if I want to change my pre-order item?

If you wish to change your pre-order item, please contact our customer service team as soon as possible. They will assist you in making the necessary adjustments to your order before it ships.

Are there any limitations on pre-orders?

Yes, certain items may have limited quantities available for pre-order. Additionally, pre-orders may be subject to specific terms and conditions, which will be outlined at the time of purchase.

What should I do if my pre-ordered item arrives damaged?

In the event that your pre-ordered item arrives damaged, please inspect the item upon receipt and contact our customer service team immediately. They will evaluate the issue and provide instructions for returning the damaged item.